DISASTER

PREPAREDNESS CENTER

Providing resources and support for our members before, during and after disaster strikes. It’s just another way we’re always with you.®

DISASTER PREPAREDNESS CENTER

Providing resources and support for our members before, during and after disaster strikes. It’s just another way we’re always with you.®

OUR CLAIMS PROCESS

For over 100 years, AAA has been providing peace-of-mind for our members during times of need. Our claims call center is open 24/7 to help you get your life back to normal as quickly as possible.

24/7 Claims Call Center: 1-800-672-5246

24/7 Claims Call Center: 1-800-672-5246

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FIRST STEPS

Once you give us a call, your claim will be assigned to a claims service representative (in most cases immediately). Your claims representative will contact you promptly to confirm the facts of the situation, review specific policy coverage information, and answer any questions you may have.

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INVESTIGATION & INSPECTION

Your claims service representative will begin their investigation, and if necessary, set up an inspection to evaluate the damage. In some circumstances, such as a personal property loss, your claims service representative will request that you provide a detailed inventory of your loss.

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SETTLEMENT

If coverage applies, your claims service representative will coordinate settlement of the claim. If you are making a claim for damages to your car, you may also utilize the services of our Member Preferred Repairs program, which offers referrals to pre-qualified repair facilities.

PREPARATION CENTER

Natural disasters affect thousands of people every year. It is not enough to simply be aware of what natural disasters are common to your region; you should also be prepared for them to occur. Recognizing potential hazards is key to taking effective steps to preparing to protect yourself and your family.

FINANCIAL PREPARATION

Financial preparation is just as important as physical preparation when it comes to recovering from a natural disaster. Insurance plans are there to help policyholders transition back into their normal lives after experiencing a catastrophe. Plan ahead with the company you already know and trust.

Life Insurance

Life Insurance

Preparing for the future means assessing your needs and making the right AAA life insurance choice for you and your family.

Home Insurance

Home Insurance

Nature can be unpredictable—be prepared to recover from home loss and damage with AAA insurance.

ADDITIONAL USEFUL LINKS

Numerous organizations, both public and private, provide additional information and resources to help individuals and families prepare for and recover after a disaster occurs. These are just a few:

TOOLS & RESOURCES

When it comes to your health and safety, you can never be too prepared. Below are additional tools and resources collected to help assist you in times of need.

Claims Resource Center

Claims Resource Center

Our claims center was established with one single objective: to provide service that exceeds our members’ expectations.

Roadside Assistance

Roadside Assistance

Get 24/7 Roadside Assistance for you and your family while on the road, in any car, at any time.

AAA Mobile App

Temporary Housing Options

If circumstances force you to temporarily leave your home, AAA discounts can save you money when booking a room with one of our preferred hotel partners.

Member Stories

Home Improvement & Repair

Let AAA help you take the guesswork out of finding a professional contractor for your next home project.